1. PRINCIPLES

This data protection declaration concerns all users of the website www.bergland-lech or services of Pension Bergland, hereinafter referred to as PB. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 2016/679 - DSGVO). All your personal data will be processed on this basis. The responsible person for data processing is the owner Bernd Bischof.

By using our services and giving consent in terms of this statement, you confirm that you have reached the age of 14 and are capable of giving permissible consent or that effective consent has already been given by your legal guardian or custodian.

2. DECLARATIONS according to Art 13 DSGVO

Your personal data, which are in particula

• your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,
  
• the data in travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) and identity cards (identity card, driving licence, etc. including issuing authority and term)
  
• the data on payment type and in connection with payments, in particular with EC cards, credit cards and bank cards
  
• the length of stay you have requested as well as destinations, hotels, contacts, conditions, special services, health data, personal preferences related to the stay that you disclose to us, and
  
• special categories of data such as health data and data on special needs and marriage/partnership,

are required for our services. This also includes bookings for travel, guides, hotels, gastronomy, rental vehicles, transfers, registration processes, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings, ski passes, Lech Card, hotel purchasing. This data is therefore stored and processed by us for these purposes and, where necessary, transferred to third parties with whom we cooperate in order to provide the most effective and best possible service for our customers - this may also include service providers in third countries as order processors, software and agency service providers.

The legal bases for these data processing operations are as follow

• the fulfilment of our pre-contractual and contractual obligations towards you

• consents obtained from you,

• statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) and § 96 TKG and

• our legitimate interests (e.g. improving our customer service, including in the area of direct marketing, or protecting our own legal interests)

The duration of the storage is determined by the duration of our business relationship, the consents you have given and, in addition, by the statutory retention obligations and legal obligations applicable to us. We emphasise that in the case of regular cooperation for our best possible customer service, we strive to know your customer wishes already communicated to us so well that we can continuously and permanently satisfy you.

3. OUR WEBSITES

When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the IP address of the user, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimise the offer. In the event of suspicion of an illegal act, the access data will be evaluated to preserve evidence. By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the servicing of this specific enquiry. This applies in particular to your enquiries via contact form, chat and e-mails that you send to us. We need this data to process your enquiry and in these cases also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to answer any additional or subsequent questions you or we may have.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

How do we obtain data about you?

We obtain your personal data from various sources:

• You provide us with such data voluntarily, for example when registering on our website.
• We receive such information when you use our website or access it in connection with any of our services.
• We receive such data from other providers, services and from public registers (for example, from data traffic analysis providers).

4. NEWSLETTER

You are free to subscribe to our newsletter. You can register via the contact form on our homepage. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we also allow you to provide information on specific interests, key dates, location details and regions and the like when you register.

In each newsletter you receive, you will find all the information you need to unsubscribe. For more information about our newsletters, please contact us at info@bergland-lech.at - We will be happy to help you.

The content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any reproduction - including excerpts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

5. TRANSFER TO THIRD PARTIES / OBLIGATIONS OF PROCESSORS

We may transfer your personal data to processors (e.g. for our electronic advertising in the form of newsletters) as well as to third parties who need to be involved in the provision of the services you have requested, all of whom have committed themselves to us to comply with the applicable data protection standards. If compliance with European data protection standards is not possible - for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consents from you. For further information, please contact us at info@bergland-lech.at.

6. COOKIES AND TRACKING SERVICES

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised the next time you visit our website and make a significant contribution to speeding up loading processes and making the use of our offers convenient for you. The information recognised and stored by cookies serves to recognise you, but also to analyse your user behaviour. They are stored on the server of the respective provider who, as an order processor, has undertaken to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or actively delete them. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.

Furthermore, you can prevent the forwarding of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our internet presence as informative and convenient as possible for you. This includes, for example, Google Maps, Google Web Fonts, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behaviour is usually transmitted to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus anonymised or at least pseudonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator in connection with the use of the website and the Internet. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

To ensure that our content is displayed correctly and graphically appealing in every browser, we use script and font libraries such as Google Web Fonts for this website. Google Web Fonts are transferred to your browser's cache so that they only need to be loaded once. If your browser does not support Google Web Fonts or denies access, the content is displayed in a standard font
.When script or font libraries are called up, a connection to the operator of the library is automatically established. Theoretically, it is possible for this operator to collect data. At present, it is not known whether and for what purpose the operators of the corresponding libraries actually collect data

In this context, please also note Google's privacy policy, in particular the information available under the following links:

• Google Privacy Policy and Terms of Use
• Terms of use for Google Analytics
• Contact form for questions about data protection - Google

We use Facebook social plug-ins from the social network Facebook, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc, 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who is visiting our website. If the visitor is also registered as a user with Facebook and logged in, additional information is also stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer to the data protection declarations of Facebook, in particular the information available under the following link:
https://www.facebook.com/help/568137493302217

You will also receive information there on how to block Facebook social plug-ins with your browser.

Third Party Data Collection

This policy only addresses the use and disclosure of data we collect from you. If you post data on other websites or disclose it to third parties on the Internet, different rules may apply. Therefore, always read the terms and conditions and privacy policy carefully when disclosing information. This Privacy Policy does not apply to the business practices of companies that we do not own or control, or to anyone other than our officers and employees, including third parties, to whom we disclose this information as described in this Privacy Policy.

7. CONTACT AND RIGHTS

You can request information about your personal data stored by us free of charge at any time.

You have the following user rights:

• Request confirmation of whether and to what extent your personal data is being used and processed, access to the personal data held about you and additional information.
• Request a copy of the personal data you have voluntarily provided to us in a structured, commonly used and machine-readable format.
• Request a correction of the personal data we hold about you.
• Request the deletion of your personal data.
• Object to the processing of your personal data by us.
• Request the restriction of the processing of your personal data by us.
• File a complaint with a supervisory authority.

However, please note that these rights are not unlimited and are subject to our own legitimate interests as well as regulatory requirements. If you wish to exercise any of the rights set out here or would like further information, please contact us at: info@bergland-lech.at

The Austrian Data Protection Authority (DSB) is the competent supervisory authority for complaints.

Barichgasse 40-42, 1030 Vienna

Phone:          +43 1 52 152-0

E-mail:          dsb@dsb.gv.at

Website:      https://www.data-protection-authority.gv.at/

8. MINORS

The protection of children's data is very important, especially in the online area. The website is not designed for children and is not aimed at them. The use of our services by minors is only permitted with the prior consent or authorisation of a parent or guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she may contact us at info@bergland-lech.at.

9. UPDATES AND AMENDMENTS

We have implemented organisational and technical safeguards, which we continually evaluate and adapt as necessary, to protect your personal data that we store and process.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version applies from the time it is made available on our website.